Terms & Conditions
Welcome to PLAYALUXE, LLC (collectively, “we, “us”, “our”). This Terms & Conditions Policy (“Terms”, “Services”, “Conditions”) governs your use of our website PLAYALUXE.com and services. By accessing or using our website, you agree to the terms and conditions outlined below.
- ACCEPTANCE OF TERMS
1.1 Agreement to Terms: By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, as well as any additional terms and conditions that may apply to specific sections of our website or services.
1.2 Amendments: We reserve the right to modify, update, or replace these Terms & Conditions at any time without prior notice. It is your responsibility to review the terms periodically. Continued use of our website after any changes constitutes your acceptance of the modified terms.
- USE OF OUR SERVICES
2.1 Eligibility: You must be at least 18 years old to use our website and services. By accessing or using our website, you represent and warrant that you are of legal age and have the capacity to enter into a binding agreement.
2.2 Account Registration: In order to access certain features or make purchases on our website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
2.3 Prohibited Actions: You agree to use our website and services in compliance with all applicable laws and regulations. You must not engage in any unlawful, abusive, or fraudulent activities. Prohibited actions include, but are not limited to, the following:
- Impersonating any person or entity.
- Uploading or transmitting any harmful or malicious content, including viruses or malware.
- Attempting to gain unauthorized access to our website, user accounts, or any other systems or networks.
- Using our website for any unauthorized or unlawful purposes.
- Collecting or storing personal information of other users without their consent.
- PRODUCT INFORMATION AND PRICING
3.1 Product Descriptions: We make every effort to provide accurate product descriptions and images on our website. However, we do not warrant that the product descriptions or other content on our website are accurate, complete, reliable, current, or error-free. If you receive a product that does not match the description, please refer to our Returns and Exchanges policy.
3.2 Pricing: We strive to ensure that the prices displayed on our website are accurate and up to date. However, in the event of an error in pricing, we reserve the right to cancel or refuse any orders placed for the incorrectly priced product. We will notify you of any such cancellation or refusal and provide a refund if applicable.
- ORDERS AND PAYMENT
4.1 Order Acceptance: Placing an order on our website constitutes an offer to purchase the products. We reserve the right to accept or reject any order for any reason, including but not limited to product availability, errors in product information, or suspicion of fraudulent activity. We will notify you if your order is accepted or rejected.
4.2 Payment: We accept various payment methods as indicated on our website. By providing your payment information, you authorize us to charge the specified amount for your order. All payments are subject to verification and authorization. We reserve the right to cancel or refuse any orders if payment authorization is not obtained.
- SHIPPING AND RETURNS
5.1 Shipping: We offer shipping options as described on our website. Shipping times may vary depending on your location and the shipping method selected. Please refer to our Shipping Policy for more information.
5.2 Returns and Exchanges: We want you to be completely satisfied with your purchase. If you are not satisfied, you may be eligible for a return as outlined in our Returns policy. Please review the policy for detailed instructions on how to initiate a return.
- INTELLECTUAL PROPERTY
6.1 Ownership: All content and materials available on our website, including text, graphics, images, logos, designs, and software, are the property of PLAYALUXE, LLC or its licensors and are protected by intellectual property laws. You may not use, reproduce, distribute, or modify any content without our prior written consent.
6.2 Trademarks: PLAYALUXE, LLC and our logo PLAYALUXE are trademarks owned by PLAYALUXE, LLC. Any unauthorized use of our trademarks is strictly prohibited.
- INDEMNITY
You agree to indemnify and hold harmless PLAYALUXE, LLC and its affiliates, directors, employees, or agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with:
- Your use of our website or services.
- Your violation of these Terms & Conditions or any applicable laws or regulations.
- Your violation of any rights of a third party.
- DIGITAL MILLENNIUM COPYRIGHT ACT (DMCA)
8.1 Copyright Infringement: We respect the intellectual property rights of others and expect our users to do the same. If you believe that your copyrighted work has been copied or used in a way that constitutes copyright infringement, please contact us with the following information:
- A description of the copyrighted work that you claim has been infringed.
- The location on our website where the infringing material is located.
- Your contact information, including your name, address, telephone number, and email address.
- A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
- A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
8.2 Counter-Notice: If you believe that your material has been removed or disabled by mistake or misidentification, you may file a counter-notice with us. The counter-notice must contain the following information:
- Identification of the material that has been removed or disabled and its location on our website.
- Your contact information, including your name, address, telephone number, and email address.
- A statement by you, made under penalty of perjury, that you have a good-faith belief that the material was removed or disabled as a result of mistake or misidentification.
- A statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located or, if your address is outside the United States, the jurisdiction of the courts of the jurisdiction in which our website is located.
- A statement that you will accept service of process from the person who provided the original notification of the alleged infringement.
- LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, PLAYALUXE, LLC and its affiliates, directors, employees, or agents shall not be liable for any indirect, consequential, incidental, or punitive damages arising out of or in connection with your use of our website or services.
- GOVERNING LAW AND JURISDICTION
These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of Connecticut. Any legal action or proceeding arising out of or relating to these terms shall be brought exclusively in the courts of the State of Connecticut.
- CONTACT US
If you have any questions or concerns about these Terms & Conditions, please contact us at:
PLAYALUXE, LLC
Email: shop@playaluxe.com
By using our website, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them.
Effective Date: 9/1/2023
Mobile Terms of Service
Last updated: Oct. 15, 2024
The PLAYALUXE mobile message service (the "Service") is operated by PLAYALUXE (“PLAYALUXE”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to PLAYALUXE’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of PLAYALUXE through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with PLAYALUXE. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18337842914 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other PLAYALUXE mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18337842914 or email shop@playaluxe.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.