FAQ
Find answers to common questions about orders, shipping, returns, women’s and men’s swimwear, fabric, sustainability, and more.
Orders & Payments
For full details, please review our Orders & Payments page.
How do I place an order?
Select your preferred size and color on the product page, then add the item to your cart and check out securely. We offer both in-stock and pre-order styles.
What payment methods do you accept?
We accept all major credit cards, Apple Pay, Shop Pay, PayPal, Klarna, and Affirm.
When will I be charged?
Your payment method will be authorized at checkout and charged once your order ships.
What is your order processing time?
Orders are processed Monday through Friday, excluding holidays. Please allow 1–2 business days for order processing before shipment.
Can I change or cancel my order?
In-stock orders cannot be changed or cancelled once placed. Pre-orders may be cancelled before shipment by contacting us.
Will I receive an order confirmation?
Yes. Once your order is placed, you will receive an order confirmation email at the email address entered at checkout.
Shipping & Delivery
For full details, please review our Shipping & Delivery page.
Do you offer free shipping?
Yes. We offer complimentary standard shipping on all domestic U.S. orders and complimentary international shipping on orders over $250 USD.
Do you ship internationally?
Yes. We accept international orders, and available shipping options and final charges are shown at checkout before you complete your order.
Are duties and taxes included for international orders?
Duties and taxes are calculated at checkout where applicable. Final charges are shown before you complete your order.
When will my order ship?
Orders are processed Monday through Friday, excluding holidays. Please allow 1–2 business days for processing before shipment.
How can I track my shipment?
Tracking information is emailed once your order has shipped.
When will my order be delivered?
Delivery timelines shown at checkout are carrier estimates only and are not guaranteed. Actual transit times may vary due to weather, customs clearance, or carrier delays.
Can my order ship in multiple packages?
Yes. Orders containing multiple items may be fulfilled and shipped separately. If this happens, you will receive separate shipping confirmation emails with tracking details for each package.
Returns & Exchanges
For full details, please review our Returns & Exchanges page.
What is your return policy?
We accept returns and exchanges on eligible full-priced merchandise within 14 days of delivery. International orders are final sale and are not eligible for return or exchange. A 10% restocking fee applies to returns and is waived for exchanges.
Are sale items eligible for return?
Orders placed using promotional discount codes, excluding our Welcome Offer, are eligible for size exchange or store credit only.
What condition must items be in to be eligible for return?
Items must be unworn, unwashed, and returned in original condition with hangtags, hygienic liners, and packaging included.
Do you offer free return shipping?
Yes. Complimentary return shipping is available for domestic orders.
Do you offer exchanges?
Yes. We offer complimentary exchanges on eligible full-priced domestic orders within 14 days of delivery.
How do I start a return?
To start a return, please visit our Returns Portal.
How do I request an exchange?
To request an exchange, please contact us with your order number.
What if I receive a damaged or incorrect item?
If you receive an item that appears damaged, defective, or incorrect, please contact us as soon as possible and include your order number and photos of the item so we can review the issue and help resolve it.
When will my return be processed?
Once your return is received and approved, your refund will be issued to the original form of payment. Please allow 3–10 business days for the refund to appear in your account, depending on your financial institution.
Size & Fit
How do I find my size?
View our Size Charts to compare your measurements with our women’s and men’s sizes. Size information is also available on each product page, along with style-specific fit notes where applicable.
Does your swimwear fit true to size?
Yes, our products run true to size. Fit can vary slightly depending on the silhouette, coverage, and level of support, as well as personal preference, so we recommend reviewing the Size & Fit details on each product page before ordering.
What should I do if I’m between sizes?
The best size may depend on the style and your preferred fit or coverage. Review the product-specific fit notes or contact us for additional sizing guidance.
Can I mix and match different sizes for bikini tops and bottoms?
Yes. Bikini tops and bottoms are available individually, allowing you to select different sizes or mix silhouettes when needed.
Can I choose different sizes for the shirt and swim trunks in a cabana set?
Yes. Men’s shirts and swim trunks are also available individually, allowing you to select the best size for each piece.
Should I size up in a one piece swimsuit if I have a long torso?
Torso length can affect the fit of a one piece swimsuit. If you have a longer torso or fall between sizes, sizing up may provide additional length and comfort depending on the silhouette. Review the individual product fit notes or contact us for guidance.
What is your return policy if the fit isn’t right?
Eligible items may be returned or exchanged within 14 days of the delivery date, subject to our Returns & Exchanges policy. We recommend keeping all tags and protective liners attached until you are certain about the fit.
Women's Swimwear
What makes your women’s swimwear fabrics different?
Our swim fabrics are selected for their soft feel, excellent stretch and recovery, durability, and ability to retain their shape wear after wear. All women’s swimwear styles are double lined for a smoother, more substantial feel against the body, while the fabric remains comfortable, flexible, and resilient in and out of the water.
Are your women’s bikini tops padded?
Most of our bikini tops are designed without padding for a natural shape and comfortable fit. Many styles are double lined for modesty and a smooth feel against the body, while support comes from features such as underwire, side-seam boning, adjustable straps, and customizable ties depending on the silhouette.
How do your bikini tops provide support without padding?
Support varies by silhouette. Underwire styles offer more defined bust support, bandeau tops feature side-seam boning for added stability, and triangle and bralette styles use adjustable straps or ties to create a more personalized, secure fit. This allows each silhouette to provide support through its design rather than relying on molded padding.
Which bikini tops are best for a larger bust?
Underwire bikini tops generally offer the most defined support, especially styles with adjustable shoulder straps and secure back closures. Bandeau styles with side-seam boning can also offer added stability and help the top maintain its shape and stay in place, while adjustable ties allow for a more personalized fit. We recommend reviewing the fit notes and Size & Fit guide for the individual style you’re considering.
What bikini bottom coverage options do you offer?
Our bikini bottoms range from minimal thong and cheeky coverage to fuller-coverage and high-waisted silhouettes. Some styles also feature adjustable tie-side or ruched designs, allowing you to choose the fit and coverage that best suits your preference.
What does seamless swimwear mean?
Seamless swimwear is designed without tight edge seams around the waist, legs, bust, or neckline, allowing the fabric to lie smooth and flat against the body. The result is a softer, less restrictive fit that moves comfortably with you while creating a streamlined silhouette.
What is the purpose of ruching in swimwear?
Ruching creates soft gathered detailing that adds visual interest while contouring the body. It can help define the bust, waist, and hips, soften certain areas, and create a flattering, sculpted effect depending on the silhouette.
What luxury finishes and trims are used on women’s swimwear?
Our women’s swimwear is finished with OEKO-TEX® certified, nickel-free metal details throughout. String-tie styles feature metal aglets, bikini bottoms are finished with signature logo hardware, and styles with adjustable straps or back closures use coordinating metal sliders and clasps. These trims are rust-resistant and designed to withstand salt-water exposure while adding a refined finish to each piece.
Men's Swimwear
What makes your men's swimwear fabric different?
Our men’s swim trunks and performance shirts are made from lightweight, quick-drying recycled fabric selected for its soft feel, durability, and warm-weather performance. The fabric dries quickly after getting wet while maintaining its shape and comfortable feel throughout wear.
How do your men's swim trunks dry so quickly?
Our swim trunks combine lightweight, quick-drying performance fabric with a breathable mesh compression liner that releases moisture efficiently after swimming. Water-releasing eyelets also allow trapped water and air to escape, helping the trunks dry more comfortably and reducing excess water retention after leaving the pool or ocean.
Why do your swim trunks feature an integrated compression liner instead of a traditional mesh brief?
Our breathable mesh compression liner offers a smooth, supportive fit without the loose feel of a traditional mesh brief. Soft stretch construction moves naturally with the body and helps reduce friction for greater comfort in and out of the water.
Will the compression liner feel too tight or hot in warm weather?
No. The liner is made from lightweight, breathable stretch mesh that allows airflow and dries quickly, helping it stay soft and comfortable whether wet or dry. Four-way stretch provides supportive compression while allowing freedom of movement, so the fit feels secure without feeling overly tight or restrictive.
Does the compression liner cause the trunks to cling when wet?
No. The compression liner sits close to the body beneath the outer swim trunk, while the lightweight quick-drying shell is designed to maintain its shape and move independently as it dries. This helps reduce the heavy, clingy feel that can happen with traditional wet swim shorts.
Why are there eyelets at the back of the waistband?
Water-releasing eyelets allow trapped air and water to escape through the back waistband, helping reduce ballooning when entering the water and excess water retention when you get out. This keeps the trunks feeling lighter and more comfortable while helping the fabric settle back into shape more quickly.
What is the inseam of your swim trunks?
Our current men’s swim trunks feature a modern 5-inch inseam for a shorter, streamlined fit.
What luxury finishes and trims are used on men’s swimwear?
Our men’s swimwear is finished with OEKO-TEX® certified, nickel-free metal details, including aglets, eyelets, and buttons. These trims are selected for durability and resistance to salt-water exposure while adding a refined finish to each style.
What are men's cabana sets?
Men’s cabana sets pair coordinating swim trunks with short-sleeve shirts in matching colors or prints. The pieces can be worn together as a complete matching set or separately for travel, vacation, and effortless summer style.
What makes your men's shirts different from a standard button-up?
Our cabana shirts combine the refined look of a short-sleeve button-up with lightweight, quick-drying performance fabric designed for warm weather. Camp and classic collar styles are finished with side-seam vents and OEKO-TEX® certified nickel-free metal buttons, offering an elevated shirt that pairs naturally with swim trunks while remaining versatile enough to wear on its own.
Can your men's shirts be worn outside the beach or pool?
Yes. Our quick-drying performance shirts are designed to be worn well beyond the water. Pair them with matching swim trunks or wear them on their own for travel, warm-weather days, and everyday summer style.
Fabric & Care
How should I care for my swimwear?
Rinse swimwear in cool fresh water after wear and follow the care instructions listed on the garment. Gentle care helps preserve the fabric, color, stretch, lining, and trims over time.
Can I machine wash swimwear?
Care requirements may vary by style. Always follow the garment care label and avoid bleach, harsh detergents, excessive heat, and other treatments that may damage stretch fabrics or trims.
What should I do after wearing swimwear in salt water or chlorine?
Rinse your swimwear as soon as possible in cool fresh water to remove salt, chlorine, sunscreen, and other residues that can affect fabric and color over time.
How should I store swimwear?
Allow swimwear to dry completely before storing. Avoid leaving wet pieces rolled or folded for extended periods, and store them away from excessive heat and direct sunlight.
Sustainability
What is your approach to sustainability?
We take a considered approach to materials, production, packaging, and longevity. Certified recycled materials, responsible production, reduced-impact packaging, and support for ocean cleanup initiatives are part of our ongoing approach to sustainable choices.
What materials do you use?
Our swimwear is made from GRS-certified recycled fabrics selected for quality, comfort, stretch, recovery, and durability. As our collections evolve, we continue to consider materials based on performance, longevity, and how well they support the design and intended use of each piece.
What certifications do your materials and trims have?
Our recycled swim fabrics are GRS certified, while select trims are OEKO-TEX® certified and nickel free. Product-specific material and trim details are listed on individual product pages.
What kind of packaging do you use?
Our packaging includes post-consumer recycled polybags and FSC-certified paper shipping materials, selected to protect each order while reducing unnecessary waste.
How do you support ocean cleanup initiatives?
We support ocean plastic removal initiatives that help intercept plastic waste in coastal communities before it reaches the ocean. Additional information is available on our Sustainability page.
About PLAYALUXE
What is PLAYALUXE?
PLAYALUXE is a swimwear brand for women and men, defined by modern silhouettes, bold prints, and elevated warm-weather style. From bikinis and one-piece swimsuits to cabana sets and swim trunks, each piece reflects a considered approach to design, materials, and quality.
Where is PLAYALUXE based?
PLAYALUXE is based in Connecticut, United States.
Do you have a retail store?
We do not currently operate a standalone PLAYALUXE retail store. Our collections are available online and through select retail partners.
Where do orders ship from?
Orders placed directly through PLAYALUXE ship from the United States. Current delivery options and estimated transit times are available on our Shipping & Delivery page.
Do you offer wholesale?
Yes. We work with select retail and wholesale partners. Interested retailers can submit a wholesale account application for consideration.
Where can I shop PLAYALUXE?
The complete PLAYALUXE collection is available directly through our website, with select styles also available through authorized retail partners including Wolf & Badger.
Help
For additional assistance, please contact us at shop@playaluxe.com.

