FAQ

Select your preferred size and color on the product page, then add the item to your cart and check out securely. We offer both in-stock and pre-order styles.

We accept all major credit cards, Apple Pay, Shop Pay, PayPal, Klarna, and Affirm.

Your payment method will be authorized at checkout and charged once your order ships.

Orders are processed Monday through Friday, excluding holidays. Please allow 1–2 business days for order processing before shipment.

In-stock orders cannot be changed or cancelled once placed. Pre-orders may be cancelled before shipment by contacting us.

Yes. Once your order is placed, you will receive an order confirmation email at the email address entered at checkout.

Yes. We offer complimentary standard shipping on all domestic U.S. orders and complimentary international shipping on orders over $250 USD.

Yes. We accept international orders, and available shipping options and final charges are shown at checkout before you complete your order.

Duties and taxes are calculated at checkout where applicable. Final charges are shown before you complete your order.

Orders are processed Monday through Friday, excluding holidays. Please allow 1–2 business days for processing before shipment.

Tracking information is emailed once your order has shipped.

Delivery timelines shown at checkout are carrier estimates only and are not guaranteed. Actual transit times may vary due to weather, customs clearance, or carrier delays.

Yes. Orders containing multiple items may be fulfilled and shipped separately. If this happens, you will receive separate shipping confirmation emails with tracking details for each package.

We accept returns and exchanges on eligible full-priced merchandise within 14 days of delivery. International orders are final sale and are not eligible for return or exchange. A 10% restocking fee applies to returns and is waived for exchanges.

Orders placed using promotional discount codes, excluding our Welcome Offer, are eligible for size exchange or store credit only.

Items must be unworn, unwashed, and returned in original condition with hangtags, hygienic liners, and packaging included.

Yes. Complimentary return shipping is available for domestic orders.

Yes. We offer complimentary exchanges on eligible full-priced domestic orders within 14 days of delivery.

To start a return, please visit our Returns Portal.

To request an exchange, please contact us with your order number.

If you receive an item that appears damaged, defective, or incorrect, please contact us as soon as possible and include your order number and photos of the item so we can review the issue and help resolve it.

Once your return is received and approved, your refund will be issued to the original form of payment. Please allow 3–10 business days for the refund to appear in your account, depending on your financial institution.

Each product page includes a size guide, fit notes, and model measurements. We recommend reviewing these details before placing your order.

Most styles generally fit true to size and include adjustable details such as string ties and adjustable straps for a more flexible fit.

Yes. For sizing assistance, please use live chat or contact us.

We recommend reviewing the product fit notes and size guide on the product page. For additional guidance, please contact us.

Yes. Our bikini sets allow you to select your preferred top and bottom size for a more customized fit.

Our women’s swimwear is designed with smooth double-lined construction to help ensure lighter shades are not see-through when wet or dry.

Most PLAYALUXE bikini tops are unpadded and designed with double-lined construction for a smooth, flattering fit without the need for removable pads.

Coverage varies by style and includes minimal, thong, cheeky, tie-side, ruched, seamless, and high-waist silhouettes.

Most styles generally fit true to size. Product pages include fit notes, model measurements, and sizing guidance for added support.

Yes. All PLAYALUXE swim trunks are designed with a breathable built-in compression liner instead of a traditional mesh liner.

Yes. Our swim trunks are designed with a soft, breathable compression liner intended for comfortable all-day wear and reduced friction.

Water-releasing eyelets help excess water drain more easily from the swim trunks, improving comfort and helping the trunks feel lighter after swimming.

Yes. Our cabana sets allow you to select your preferred shirt size and swim trunk size for a more customized fit.

No. PLAYALUXE cabana sets are designed for easy wear from beach days and poolside settings to travel and everyday warm-weather dressing.

Our men’s collection is made from lightweight recycled performance fabric designed to dry quickly and feel breathable in warm weather.

Hand wash or machine wash on a delicate cycle in cold water, then hang or lay flat to dry.

Yes. Our swimwear can be machine washed on a delicate cycle in cold water, though hand washing is recommended for the best long-term care. Always hang or lay flat to dry.

Rinse your swimwear in cool water after exposure to salt water or chlorine, then wash according to the care instructions. This helps preserve the fabric, color, and overall finish.

Yes. Our products are made using GRS-certified recycled fabrics and OEKO-TEX® certified trims.

Our products are made using GRS-certified recycled fabrics and OEKO-TEX® certified trims. We also use recyclable FSC-certified shipping materials, and a portion of every sale supports ocean cleanup initiatives.

PLAYALUXE uses GRS-certified recycled fabrics and OEKO-TEX® certified trims across its collections.

We use considered packaging materials including post-consumer recycled polybags and FSC-certified paper shipping supplies.

Yes. Through our partnership with CleanHub, every purchase supports ocean plastic removal in coastal communities across Asia.

PLAYALUXE is a direct-to-consumer swimwear brand based in Connecticut.

No. PLAYALUXE is currently available online only.

All domestic and international orders ship from Connecticut.

Yes. If you are interested in carrying PLAYALUXE, please complete our Wholesale Account Application.