PLAYALUXE Returns and Exchanges

We accept returns and exchanges for full-priced merchandise within 14 days of delivery. International orders are final sale and cannot be returned or exchanged. A 10% restocking fee applies to returns but is waived for exchanges. Items must be unworn, unwashed, and returned with original hangtags, hygienic liners, and packaging. Returns received without tags or packaging will not be eligible for refund. At our discretion, we may either (a) return the items to you at no cost, or (b) issue store credit for the value of the items. Unauthorized returns will not be accepted and will be sent back to you. Orders purchased with promotional discount codes (excluding our Welcome Offer) are eligible for size exchanges or store credit only.

Complimentary return shipping is offered for domestic orders. Please use the pre-paid return label that will be emailed to you. Return packages must be scanned by the carrier within 7 days of label issuance. If the label is unused after 7 days, your return will be voided.

Eligible for full-priced merchandise returned within 14 days of delivery. Refunds are processed once the return is received and approved.

Currently we do not accept returns or exchanges for International Orders.

Refunds will be issued to the original form of payment. Processing times vary depending on your financial institution and may take 3-10 business days to reflect in your account.