ORDERS & PAYMENT
Select your preferred size and color on the product page, then add the item to your cart and check out securely. We offer both in-stock and pre-order items for early access to upcoming collections.
We accept all major credit cards, Apple Pay, Shop Pay, PayPal, Klarna, and Affirm. Your payment method will be authorized at the time of purchase and charged once your order ships. Your billing address must match the information linked to your payment method.
Orders are processed Monday–Friday, excluding holidays. Please allow 1–2 business days for order processing before shipment. You will receive a confirmation email with tracking information once your order has shipped.
In-stock orders cannot be changed or cancelled once placed. Pre-orders may be cancelled prior to shipping by contacting us.
SHIPPING & DELIVERY
Yes. We offer complimentary standard shipping on all domestic U.S. orders and complimentary international shipping on orders over $250 USD. Orders are processed Monday–Friday, excluding holidays. Additional delivery options, including expedited shipping, are available at checkout for a fee.
Yes, we ship worldwide via UPS and DHL. We offer complimentary shipping on international orders over $250 USD. Taxes and duties are included at checkout. We ship DDP, with no extra charges due at delivery. Orders are processed Monday–Friday, excluding holidays. Additional delivery options, including expedited shipping, are available at checkout for a fee.
Orders are processed Monday through Friday, excluding holidays. Please allow 1-2 business days for order processing. Orders placed on weekends or holidays will ship the next business day.
Tracking details are emailed when your order is dispatched. Please use the link provided in the email to track your shipment.
Order processing and fulfillment typically take 1–2 business days. Orders are processed Monday through Friday, excluding holidays. Shipping and delivery estimates displayed at checkout are provided directly by the carrier and are intended as general guidelines only.
Please note that estimated delivery dates are not guaranteed. Actual transit times may vary due to factors outside our control, including weather conditions, customs clearance, or carrier delays. PLAYALUXE is not responsible for delivery delays once an order has been collected by the shipping courier.
If you require your order by a specific date, we recommend allowing extra time when selecting your shipping option. For urgent or time-sensitive orders, please contact us prior to checkout so we can confirm availability and advise on the best shipping method.
RETURNS & EXCHANGES
We accept returns and exchanges for full priced merchandise within 14 days of delivery. International orders are final sale and cannot be returned or exchanged.
A 10% restocking fee applies to returns but is waived for exchanges.
Items must be unworn, unwashed, and returned with original hangtags, hygienic liners, and packaging. Returns received without tags or packaging will not be eligible for refund. At our discretion, we may either (a) return the items to you at no cost, or (b) issue store credit for the value of the items. Unauthorized returns will not be accepted and will be sent back to you.
Orders purchased with promotional discount codes (excluding our Welcome Offer) are eligible for size exchanges or store credit only.
Yes. Complimentary return shipping is offered for domestic orders. Please use the pre-paid return label that will be emailed to you after initiating a return.
Yes. We offer complimentary exchanges with no restocking fee for full priced merchandise if initiated within 14 days of delivery.
International orders are final sale and cannot be returned or exchanged.
To request an exchange, please contact us with your order number and preferred size or
style.
To start a return or exchange, please visit our Returns Portal.
For exchanges, please contact us with your order number and preferred size or
style.
Please allow 1-2 business days for your returned items to be processed and approved. Once approved, your refund will be issued to the original form of payment. Please note, refund processing times vary depending on your financial institution and may take 3-10 business days to reflect in your account.
SIZE & FIT
Each product page includes a size guide. We
recommend consulting the guide and product notes before ordering.
Yes — our designs are true to size and feature adjustable elements like string ties, adjustable straps, and drawstrings for a customizable fit.
Yes. If you have a question about sizing, please use our Live Chat feature or contact our Client Services Team.
PRODUCT CARE
Hand wash or machine wash on delicate in cold water, then hang to dry. For detailed care tips, visit our Fabric Care Guide.
Yes — all styles are made with GRS-certified recycled fabrics and OEKO-TEX® certified trims for an eco-conscious, elevated finish.
COMPANY & BRAND
We are based in Greenwich, CT. As a direct-to-consumer brand we offer domestic and international delivery options.
Every piece is made from recycled fabrics, produced in ethical factories, and ships in plastic-free packaging. A portion of every sale supports ocean cleanup initiatives.
Yes. If you are a retailer interested in carrying PLAYALUXE in your store, please complete our Wholesale Account Application.
