FREQUENTLY ASKED QUESTIONS

To place an order, select your preferred size and color on the product page, then add the item to your cart.

We offer both in-stock and pre-order items to provide access to current collections and upcoming launches.

For assistance, contact Client Services.

We accept all major credit cards, Apple Pay, Shop Pay, PayPal, Klarna, and Affirm. Available payment options will be displayed at checkout.

When placing an order, your card will be authorized at the time of purchase and charged once your order has shipped. Your billing address must match the information linked to your payment method.

Orders are processed Monday-Friday, excluding holidays and weekends.

Orders for in-stock items that are placed before 12 PM EST will be processed and shipped the same day.

When placing an order for in-stock items, your card will be authorized at the time of purchase and charged when your order is shipped.

You will receive an order confirmation email containing your order number and additional details after completing your purchase.

Pre-ordering allows you to secure products before they launch.

When placing an order for pre-order items, your card will be authorized at the time of purchase and charged once your pre-order has shipped.

Estimated shipping timelines for pre-order products are provided on the product details page. Please note, pre-order dates are subject to change. If there are significant shipping delays, you will be notified via email.

Orders for in-stock items cannot be cancelled. If you would like to return or exchange your order you may do so within 14 days of the order delivery date.

Pre-orders that have not been shipped can be cancelled by contacting Client Services.

International orders may be subject to additional import duties or taxes. Please confirm with your local customs office for current rates prior to placing an order. PLAYALUXE is not responsible for additional import duties or fees once your order has been shipped.

We offer complimentary standard shipping for domestic orders. International shipping rates are calculated at checkout. Express and 2nd Day Air options are available at checkout for an additional fee.

Orders are shipped via complimentary UPS Ground Shipping with estimated delivery times shown at checkout. Express shipping options are available at checkout for an additional fee.

Orders are shipped via UPS or DHL, with shipping rates and estimated delivery times calculated at checkout.

Import duties and taxes may be charged upon delivery for customers outside the U.S. We recommend checking with your local customs office for current rates prior to purchase. PLAYALUXE is not responsible for additional duties or taxes once an order has
shipped.

Orders containing multiple items may be fulfilled and shipped separately. If your order is split into multiple shipments, you will receive separate shipping confirmation emails with tracking details for each package.

Orders cannot be shipped to P.O.
Boxes, hotels, or freight forwarders. If you encounter an issue entering your address at checkout, please contact Client Services.

Tracking information will be provided via email when your order is shipped.

We offer complimentary returns and exchanges for domestic orders.

Returns and exchanges are accepted for full priced merchandise if initiated within 14 days of the order delivery date. International orders are final sale and cannot be returned or exchanged.

Matching set purchases (including bikini sets, cabana sets, and co-ord sets) must be returned or exchanged as a full set.

Unauthorized returns will not be accepted.

We offer complimentary return shipping for domestic orders. Please use the pre-paid return shipping label included with your order. If you cannot locate this label, please contact Client Services to request a new one.

Once a return or exchange is initiated, we kindly ask that the item(s) be shipped back within 7 days of receiving the return label. If the return label has not been scanned by the carrier within 7 days of initiation or issuance, the return request will be voided, and the label will no longer be valid.

Eligible for full-priced merchandise if initiated within 14 days of the order delivery date.

Currently we do not accept returns or exchanges for international orders.

Refunds will be issued to the original form of payment. Processing times vary depending on your financial institution and may take 3-5 business days to reflect in your account.

To start a return, please contact Client Services.

PLAYALUXE offers a curated selection of swimwear and beachwear for women and men. Availability includes:

• In-Stock - Ships immediately
• Pre-Order - Reserve items before launch
• Waitlist - Get notified when items are back in stock

Products that are available for immediate purchase will be processed and shipped the same day if ordered before 12 PM EST Monday-Friday, excluding weekends and holidays.

When purchasing an in-stock item, your card will be authorized at check out and charged once the item is shipped.

In-stock items will be shipped with complimentary standard shipping.

Pre-order items are products from the most recent collections and can be reserved prior to launching on our site. When purchasing a pre-order item, you will be among the first to reserve an item in your selected color and
size.

Additional details regarding estimated shipping and delivery times for pre-order items can be found on the product details page.

When purchasing a pre-order item, your card will be authorized at check out and charged once the item is shipped.

Pre-order items will be shipped with complimentary two-day express shipping.

You may cancel pre-order items prior to shipment by contacting Client Services.

Waitlist items are products that are currently out of stock and not available for immediate purchase.

Please join the waitlist for any products you would like to purchase, and you will receive email notifications when your selected items are back in stock.

When joining a product waitlist, you are providing your contact information and signing up to receive notifications about specific products. No payment information will be collected when joining a waitlist.

Size charts are located on each product page and provide detailed body measurements and international size conversions.

Our products are based on standard US sizing and fit true to size. We recommend ordering your normal size.

If you have questions about sizing, please contact Client Services.

All products are crafted from premium recycled fabrics.

Fabric Content

• Women’s Bikinis & One Pieces: 84% Recycled Polyester, 16% Spandex
• Women’s Dresses & Mini Skirts: 84% Recycled Polyester, 16% Spandex
• Women’s Mesh Shirts, Pants, Skirts: 90% Recycled Polyester, 10% Spandex
• Men’s Swim Trunks: 90% Recycled Polyester, 10% Spandex
• Men’s Cabana & Classic Shirts: 90% Recycled Polyester, 10% Spandex
• Men’s Mesh Shirts: 90% Recycled Polyester, 10% Spandex

Care Suggestions: Hand wash in cold water and hang to dry. Cool iron if needed. Do not bleach. Do not dry clean.

Fabric content and care suggestions can also be found on each product page.

Our packaging is designed with sustainability in mind.

• Recycled Plastic Poly Bags: All products are individually packaged in clear recycled plastic poly bags that are made from 100% pre-industrial recycled plastic and are easily recyclable.
• FSC Certified Shipping Materials: We use a variety of different recycled cardboard shipping boxes and recycled paper packaging to ship our orders. These paper products can be reused and recycled.

PLAYALUXE digital gift cards never expire
and can be used exclusively on our website. All gift cards are final sale.

For assistance with gift cards, please contact Client Services.

PLAYALUXE is a sustainable swimwear brand for women and men, known for elevated, fashion-forward pieces and a conscious approach to design. All styles are crafted using premium recycled fabrics, plastic-free metal trims, and responsible production practices. A portion of every sale supports environmental initiatives, including ocean plastic removal and conservation efforts.

We are committed to designing with the planet in mind. Our collections are crafted using premium recycled fabrics, plastic-free metal trims, and responsible manufacturing and packaging practices to reduce waste and lower our impact. Through ongoing innovation, we continuously optimize our processes and make conscious material choices to ensure a more responsible future for swimwear.

As a proud member of 1% for the Planet, we contribute a portion of every sale to environmental initiatives focused on conservation and sustainability efforts.

Join our exclusive affiliate program and earn commissions by sharing elevated, fashion-forward swimwear with your audience. We collaborate with content creators, publishers, and industry tastemakers who align with our commitment to sophisticated design and a conscious approach to fashion. Learn More

Interested in carrying PLAYALUXE? We selectively partner with boutiques and luxury retailers. Learn More

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For inquiries about your order, shipping, returns, or general assistance, our Client Advisors are available to assist you.

Contact a Client Advisor