FREQUENTLY ASKED QUESTIONS
ORDERS
ORDERS ARE PROCESSED MONDAY-FRIDAY, EXCLUDING HOLIDAYS AND WEEKENDS.
ORDERS PLACED BEFORE 12 PM EST WILL BE PROCESSED AND SHIPPED THE SAME DAY.
YOU WILL RECEIVE AN ORDER CONFIRMATION VIA EMAIL AFTER COMPLETING YOUR PURCHASE.
TRACKING INFORMATION WILL BE PROVIDED VIA EMAIL WHEN YOUR ORDER IS SHIPPED.
FOLLOW THE LINK BELOW TO TRACK YOUR ORDER:
SHIPPING & DELIVERY
FREE STANDARD SHIPPING ON DOMESTIC ORDERS
ADDITIONAL SHIPPING OPTIONS ARE AVAILABLE AT CHECKOUT.
INTERNATIONAL ORDERS ARE SHIPPED VIA DHL, UPS OR FEDEX WITH SHIPPING RATES CALCULATED AT CHECKOUT.
PLEASE NOTE THAT IMPORT DUTIES AND TAXES MAY BE CHARGED ON DELIVERY FOR ANY CUSTOMERS OUTSIDE OF THE UNITED STATES. PLEASE CHECK YOUR LOCAL CUSTOMS OFFICE TO DETERMINE YOUR LOCAL IMPORT DUTIES AND TAXES PRIOR TO PURCHASE. PLAYALUXE IS NOT RESPONSIBLE FOR ANY ADDITIONAL DUTIES OR TAXES ONCE YOUR ORDER HAS BEEN SHIPPED.
DELIVERY TIMES MAY VARY DEPENDING ON THE SELECTED SHIPPING METHOD AND DESTINATION. PLEASE REFER TO THE ESTIMATED DELIVERY TIMES PROVIDED DURING CHECKOUT.
PLEASE NOTE THAT SHIPPING + DELIVERY TIMES MAY INCUR A DELAY DURING HOLIDAYS AND PEAK SEASONS DUE TO INCREASED ORDER VOLUME AND CARRIER DELAYS.
RETURNS
14 DAY RETURN POLICY
RETURNS + EXCHANGES WILL BE ACCEPTED FOR FULL PRICED MERCHANDISE IF INITIATED WITHIN 14 DAYS OF THE ORDER DELIVERY DATE.
RETURNS ARE SUBJECT TO APPROVAL.
ALL MERCHANDISE MUST BE UNWORN AND UNWASHED, WITH ALL HANGTAGS AND HYGIENIC LINERS ATTACHED.
ANY PACKAGING, BAGS, OR PROMOTIONAL ITEMS INCLUDED WITH THE ORIGINAL ORDER MUST BE INCLUDED WITH THE RETURN.
RETURNS SENT WITHOUT PRIOR AUTHORIZATION WILL NOT BE ACCEPTED.
FREE SHIPPING FOR RETURNS + EXCHANGES.
A RETURN SHIPPING LABEL WILL BE SENT TO THE EMAIL ADDRESS ASSOCIATED WITH THE ORIGINAL ORDER.
AFTER INITIATING A RETURN, WE KINDLY ASK THAT YOU PACKAGE AND SHIP YOUR RETURN WITHIN 7 BUSINESS DAYS OF RECEIVING THE RETURN SHIPPING LABEL.
RETURNS SENT WITHOUT PRIOR AUTHORIZATION WILL NOT BE ACCEPTED.
SALE ITEMS AND INTERNATIONAL ORDERS ARE FINAL SALE AND CANNOT BE RETURNED.
REFUNDS WILL BE ISSUED TO THE ORIGINAL FORM OF PAYMENT USED. PLEASE NOTE, REFUND PROCESSING TIMES VARY DEPENDING ON YOUR FINANCIAL INSTITUTION AND MAY TAKE 3-5 BUSINESS DAYS TO REFLECT IN YOUR ACCOUNT.
TO START A RETURN, PLEASE VISIT OUR RETURNS PORTAL
SIZING & FIT INFO
OUR PRODUCTS FIT TRUE TO SIZE IN XS-4X. FOR DETAILED SIZING, PLEASE REFER TO OUR SIZE GUIDE.
OUR PRODUCTS FIT TRUE TO SIZE (US STANDARD SIZING).
WE RECOMMEND ORDERING YOUR NORMAL SIZE FOR THE BEST AND MOST ACCURATE FIT.
SEND US A MESSAGE VIA LIVE CHAT OR EMAIL SHOP@PLAYALUXE.COM AND WE'LL BE HAPPY TO ASSIST WITH YOUR SIZING QUESTIONS.
CONTACT
THE BRAND
PLAYALUXE IS A SUSTAINABLE + SIZE INCLUSIVE SWIMWEAR BRAND FOR WOMEN AND MEN.
OUR PRODUCTS ARE MADE FROM THE FINEST ECO-FRIENDLY FABRICS + RECYCLED MATERIALS, AND AVAILABLE IN SIZES XS-4X.
OUR DESIGNS ARE BOLD, FASHION-FORWARD, INCLUSIVE, AND ALWAYS ECO-CONSCIOUS.
SUSTAINABILITY IS AT THE CORE OF EVERYTHING WE DO. FROM SOURCING MATERIALS, TO OUR MANUFACTURING PROCESSES, WE STRIVE TO MINIMIZE OUR ENVIRONMENTAL FOOTPRINT AND PROMOTE RESPONSIBLE CONSUMPTION.
OUR FABRIC IS DEVELOPED FROM RECYCLED OCEAN PLASTIC. IT’S BUTTERY SOFT, QUICK-DRYING, AND HAS THE PERFECT AMOUNT OF STRETCH. OUR TRIMS, BUTTONS, AND BIKINI ACCESSORIES ARE MADE FROM NICKEL-FREE AND LEAD-FREE METAL. OUR VIBRANT PRINTS AND SIGNATURE SOLIDS ARE CREATED USING DIGITAL WATERLESS PRINTING TECHNIQUES TO REDUCE WATER WASTE AND ELIMINATE THE USE OF TOXIC DYES. OUR PACKAGING IS MADE FROM POST-CONSUMER RECYCLED PLASTIC.
THROUGH OUR PARTNERSHIPS WITH 1% FOR THE PLANET AND CLEAN HUB, WE DONATE A PERCENTAGE OF ALL SALES TO ENVIRONMENTAL ORGANIZATIONS AND COLLECT 1 LB. OF OCEAN BOUND PLASTIC FOR EVERY SWIMSUIT SOLD BY WORKING WITH COASTAL COMMUNITIES ACROSS ASIA AND AFRICA.
PLAYALUXE IS A D2C SWIMWEAR BRAND WITH OFFICES IN STAMFORD, CT. WE OFFER WORLDWIDE DELIVERY, AND ALL ORDERS ARE SHIPPED FROM OUR CONNECTICUT LOCATIONS.
OUR PRODUCTS ARE AVAILABLE IN AN INCLUSIVE SIZE RANGE OF XS-4X.
FOR WOMEN: XS-4X FITS SIZES 0-28
FOR MEN: XS-4X FITS 26-52" WAIST, AND 30-60" CHEST.
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