• 14 Day Return Policy: Returns & exchanges will be accepted for full priced merchandise within 14 days of the order delivery date.
• Sale items and international orders are final sale and cannot be returned.
• Returns are subject to approval.
• All merchandise must be unworn and unwashed, with all hangtags and hygienic liners attached.
• Any packaging, bags, pouches or promotional items included with the original order must be included with the return.

• Free returns & exchanges.
• A return shipping label will be sent to the email address associated with the original order.
• After initiating a return, we kindly ask that you package and ship your return within 7 business days of receiving the return shipping label.
• Returns sent without prior authorization will not be accepted.

Sale items and international orders are final sale and cannot be returned.

Refunds will be issued to the original form of payment used. Please note, refund processing times vary depending on your financial institution and may take 3-5 business days to reflect in your account.

For further assistance regarding returns, please email customercare@playaluxe.com.